Faq -



Q - How do I place an order?


A - Ordering at OTUCH is easy. Placing your first order at otuch? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone. You may contact us on info@otuch.com to book your order on COD mode.


Q - How will my order be delivered to me?


A - Your order would be delivered through reputed courier companies at your doorstep .


Q - How will I know if order is placed successfully?


A - Once your Order is successfully placed, you will receive a confirmation over email and text message from otuch.com. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders, if you have placed the order through your log in id.


Q - I tried placing order using my Debit card but it isn't working. Can you help me place an order?


Yes if your debit/credit card isn't working we can always take your order mail. Do mail me info@otuch.com


Q - I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?


A - Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

. Net Banking 5-7 business days
. Debit Card 5-7 business days
. Credit Card 7-21 business days


Q - How do I check the status of my order?


A - Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.


Q - Can I cancel my order?


A - If you wish to cancel your order, for quick resolution and self service else you can also get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.

If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any otuch Credits used in the purchase of the Order will be credited back to your account.


Q - Do you allow Replacements ?


A - We offer Replacement for our customers